News Details

22 Jul, 2009

Small Business Complaints - FOS


Currently, small businesses with a turnover of less than £1M may, in certain circumstances, have their complaint referred to the Financial Ombudsman Service.

From 1 November 2009 new European Union legislation means that the definition of an eligible complainant will change to :

  • private individuals and
  • micro enterprises.

Micro enterprises are entities that have a turnover of less than €2 Million and fewer than 10 employees.


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